All returns to ten2gallery.co.uk must be sent to our shop address.
We also recommend that you use a recorded-delivery service when
returning any goods.
Returning Damaged, Defective or Incorrect Goods
Damaged Goods: If you have taken delivery of a package and it or
the contents have been damaged in transit, you can return the
goods to us within 14 working days of receipt for exchange and
Faulty Goods: You have the right to return any faulty goods within
14 working days. Please keep all the warranty information that
accompanies your item as this may be needed.
Incorrect Goods: If you discover that we’ve sent you the incorrect
goods, please email immediately and
return the incorrect items within 14 working days. Once received
we will quickly replace them with the goods you ordered, subject
to stock availability.
Returning Undamaged or Non-Defective Goods
We want you to be delighted every time you shop with
colourmix.co.uk, but occasionally you may wish to return items
that you have purchased. If, for any reason, you are unhappy with
your purchase, simply return the goods to us within 7 working days
of delivery. Once the goods are back in our possession at our
Returns Address, and provided that they are in the same condition
and packaging as when they were delivered any amount charged to
you, other than the original delivery costs, will be credited.
Please note that unless the product is defective, or was sent in
error, you will not be able to return any product that is not in
its original packaging. Please also be aware that you shall be
responsible for any return delivery charges, and the risk of loss
or damage to the goods that you are returning until they have been
received by us at our Returns Address. For your protection, we
recommend that you use a recorded-delivery service when returning
goods to colourmix.co.uk. We can only refund delivery charges or
accept the return of opened items if they are faulty or were
supplied in error. Where we collect an item from you that is not
faulty or was not supplied in error, we reserve the right to
recover the costs of collection from you.
This Returns Policy does not affect your statutory rights.
The Art Studio
102 Castle Street
Leics. LE10 1DD